網站購物常見問題

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購物常見問題

Membership-related issues

1. How to become a member of JZN?

2. Not receiving the verification code during registration?

3. What should I do if I forget my password?

4. What should I do if I forget my member account?

5. How to modify personal information and password?

6. What are the membership benefits?

7. Online Shopping Mall Members & Offline Physical Store Members

Shopping-related issues

1. What are the discount ranges available for shopping on the website?

2. What payment methods are available?

3. How to track order status?

4. How to modify, add, or combine orders?

5. How to order out-of-stock items?

6. Why is there no 7-day appreciation period?

7. Can different delivery methods be used for the same order?

Delivery and pickup issues

1. What are the available delivery methods?

2. How is the shipping fee calculated?

3. How to modify order details or cancel an order?

4. How to use the 7-Eleven convenience store pickup service?

5. How to pick up an order at a 7-Eleven convenience store?

6. What should I do if I don't pick up the package at the convenience store?

7. How to select the delivery date for standard home delivery?

Refund and invoice issues

1. How to process returns and exchanges?

2. Refund methods and refund timeline?

3. What situations do not allow returns or exchanges?

4. What is an electronic invoice?

5. How to obtain a paper invoice for reimbursement purposes?

Product-related issues

1. What is the shelf life of the product?

2. How many days in advance should I order wedding pastry gift boxes & gift boxes?

3. What flavors are available for Jiu Zhen Nan wedding pastries?

4. Wedding pastries(Tasting) & Baby’s First Gift Box(Tasting), delivery-related questions (cost/quantity/flavors)?

5. May I pay only a deposit first?

6. Do the wedding cards/blessing cards offer customization services?

7. What flavors are included in the Three Offerings gift box?

8. What is the quantity per box for each product?

International shopping related issues

1. Can it be shipped to other regions?

2. What is the process for international orders?

3. What are the restrictions and related costs for international orders?

4. What should I do if I find the product damaged upon receipt?

5. Can international orders be returned or exchanged?

6. Key points to note for international orders! (Multiple item shipping cost quotes)